Unable to Download Attachments from Gmail?

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  • Published on
    January 21st, 2022
  • Updated on
    February 12, 2022
  • Read Time
    7 minutes
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Summary:- When users think about the email client, Gmail is preferred commonly. As it provides speedy work performance and reliability of data. It is a free email service provider for users to manage their personal and official data. But due to some issues, users face problems while working, and one of the issues is unable to download attachments from Gmail. This article will describe the step-by-step solution to fix the issue efficiently. You can also avoid the error by previously backing up the Gmail mailbox data using SysInfo Gmail Backup Tool.

How to Fix Unable to Download Attachments from Gmail Issue?

Gmail is a web-based email client provided by Google. It allows its users to store and manage their personal information effectively. Users will get some advanced inbuilt apps with their Gmail account like Gmail, Contacts, Calendar, Drive, Photos, etc. Using this, you can send and receive emails over the Internet. We can also send an email to multiple users at a time.

Advantages Of Using Google Mail for Your Business and Office

  1. Offers huge storage space of 15 GB free for all the users.
  2. You can access it from anywhere or any place.
  3. Cheaper for the users to access and has fewer manpower needs (onlay you!) to maintain.
  4. You can perform Synchronisation with Outlook and other email clients.
  5. Option to store instant messages (IM) and video conferencing for meetings.
  6. Using Gmail, you can search for any things in your mailbox and organize it too.
  7. There is more security of data and 100% data accuracy.

Solution 1: Verify that Gmail Supports your Browser

First of all, you have to check opening Gmail emails in one of its compatible browsers. Gmail supports all the different browsers like Chrome, Firefox, Safari, Internet Explorer and Edge. As such, Vivaldi, Maxthon, and Opera did not support Gmail. Plus, you have to mention that Gmail requires JavaScript and cookies switched on in browsers. Thus, verify it one time to fix the issues and see all attachments in Gmail.

Solution 2: Update Your Web Browser

If you don’t use your browser timely, it may affect the email client to perform their process, and the same happens with Gmail too. Further, it is also a possible reason behind the error. So the first thing you should have to do is to update your browser timely and perform the mail client function on the updated version.
Steps to Update the Google Chrome
  • Click on the three-dot menu icon.
  • Go to help and choose About Google Chrome.
  • If you can view any updates on the browser, Chrome will start the installation process.
Steps to Update the Microsoft Edge
  1. Click on the three-dot menu icon on your browser.
  2. Go to the Help and feedback choose About Microsoft Edge.
  3. If there are any updates available, Chrome will automatically start installing them.

Solution 3: Turn Off the Antivirus

There is a possibility that Antivirus affects both email client software and webmail. Thus to avoid this, just switch off third-party antivirus software. To-do-so, right-click on the Antivirus utility system and select a disable or exit option from the context menu.
    • Click on the Start button and open the Task Manager.
    • Right-click on it to open it.
    • Here, choose the Task Manager on the context menu.
    • Opt for the Start-up tab from the taskbar.
click on start up otion
  • Choose the Anti-virus utility and click on the Disable button.
  • Now, restart your Windows system.
  • After that, open Gmail emails and download an attachment to verify.

Solution 4: Clear Browser Cache and Cookies

As we know, using cache and cookies, we will speed up the website but there may be chances that it gets corrupted and generates the issue. Due to this, the browser app performance also gets slow down and the possibility of causing problems like being unable to download attachments from Gmail. So it is highly recommended to clear out cache data from your browser or the Gmail app on your phone.
Steps to Clear Cache On Chrome
  1. Click the Customize Google Chrome button at the top right of the browser to open its menu.
  2. Opt for Settings to open the tab below.
  3. Now, click on the Advanced to expand the Settings tab.
  4. Choose the Clear browsing data option to open the browser in the shot.
  5. Choose all the Cached images and files checkbox, and click the Clear Data button.
  6. Then restart Chrome after clearing the cache.
Step to Clear Cache On Microsoft Edge
  • Start the Microsoft Edge. tap on the three-dot menu icon on the far-right, and select Settings from the list.
  • Go to the Privacy, search, and services tab on your left and choose the what you want to clear button on your right.
  • After that, choose All time in the Time range option, select Cookies and other site data and Cached images and files, and click on the Clear now button.

Solution 5: Turn off the Gmail Labs setting

The quick way to switch those options off is to add ‘labs=0’ to the end of Gmail‘s URL. Gmail consists of a variety of experimental settings in Gmail Labs. Moreover, they are not only experimental settings that might not always perform their work. If you have chosen multiple Labs settings, turn off those options to fix the issue.
    • Click on the Setting gear icon in Gmail and choose the Settings from the list to open the General tab below.
click on setting
    • Now, click the Labs tab to open the Gmail Labs options.
click on lab tab
  • Here, you can disable those options by selecting the Disable radio button for a specific one.
  • Click the Save Changes button to confirm the new settings.

Solution 6: Do not Backup Encrypted Pages to Disk Setting

Many chances that users fixed Gmail email attachments that aren’t downloading by deselecting the Do not save encrypted pages to disk set. Follow the steps to disable it:
    1. Start the Cortana and enter the keyword internet options in the search box.
    2. Opt for the open Internet Options wizard.
    3. open internet option
    4. Now, click the Advanced tab option.
    5. click advanced tab option
    6. Here, uncheck the Do not save encrypted pages to disk option if that is chosen.

    Solution 7: Fix Unable to Download Attachments from Gmail Using the Professional Software

    If the above solutions can’t fix your error, you can also avoid the issue by downloading the Gmail mailbox emails into a local drive previously.   

    How to Download Attachments from Gmail?

    SysInfo Gmail Backup Tool is a safe and powerful tool to backup Gmail mailbox data into a local drive, hard drive, or PC. The Software is competent enough to convert Gmail email to PDF, PST, CSV, MBOX, HTML, MSG, EML, etc. Using this, you can also migrate Gmail emails into Thunderbird, Office 365, AOL, IMAP, Hotmail, iCloud, Amazon WorkMail, Zoho Mail, and other email clients. Read here: Improve Gmail Data Protection To Enhance Gmail Security Follow the steps below to see all the email and attachments files on a local drive.
      • Download, Install and Start the Sysinfo Gmail Backup Tool.
    download gmail backup tool
      • Enter the Gmail emails address and third-party app password and click on the Sign into Google button.
    enter gmail app pass
      • Choose Mail from the Software wizard.
      • Select the folders from the tree you want to backup and click Next.
    select folder
      • Now, opt for the PDF, DOC, or PST from the drop-down list.
    opt pdf
      • Select the inbuilt features of the software if required.
    select inbuilt feature
      • Click on the Path To Save button to select the destination path.
      • Finally, click on the Convert button to start the download of Gmail emails into a local drive.
    click on convert


    In this article, we have discussed the different possible solutions to troubleshoot unable to download attachments from Gmail. Just try the various methods and view your email attachments easily. To avoid such difficulties, you can also try the third-party tool. The software is efficient enough to download the bulk of Gmail emails to the hard drive.

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