December 12th, 2013
July 14, 2022
Cannot delete an email message in Microsoft Outlook can probably occur if the folder is locked. That’s because it is being used by a 3rd party application (for example, it may be scanned by an antivirus program). You can restart windows to fix it.
If users cannot delete a message in Microsoft Outlook, then their Outlook data file might be corrupted. If you are an Outlook 2003 or 2007 user, then you can check for errors using the Outlook Detect & Repair / Diagnostics tool available from the Outlook Help menu. But unfortunately, Microsoft has removed the Inbox Repair tool from Outlook 2010. However, some easy methods are available to try to fix the situation where you cannot delete messages in Outlook.
Several methods are available to fix the issue of being unable to delete a message in MS Outlook 2019, 2016, 2010, and other earlier versions. Go with these top-notch solutions to troubleshoot issues completely.
It is one of the easiest ways where you need first to empty the Deleted Items folder and then try to delete the message again.
A faster way to do this is by right-clicking on the Deleted Items folder and choosing the Empty folder. You will also find this command when you select the Deleted Items folder and then choose the Folder tab of the Ribbon.
Users can also hard delete the message by holding the SHIFT button while clicking on the Delete button or using the keyboard’s Delete button. Hence, this message will now skip the Deleted Items folder and will be deleted permanently. Microsoft Outlook will show a warning if you really want to do this. Press Yes Option.
But at the same time, if you require to preserve the emails for future usage of Outlook.com, you can easily keep a copy of the email files with the help of Hotmail Email Backup Software. However, if you are a desktop user, try downloading the mailbox emails into a PST file. It stores your data locally and also deletes it from the Outlook database.
You can edit the message first and save it. Doing this could reset a particular message corruption, allowing you to remove it normally afterwards.
If the above methods fail to fix the issue, then it could be caused by corruption within your PST file. Therefore, to fix this problem, run scanpst.exe against your PST file. The location of scanpst.exe depends on the version of Outlook and Windows you are using.
Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16
Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16
Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15
Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14
Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12
However, if you are still facing the problem to fix the Cannot delete a message in Microsoft Outlook and all the manual tricks fail, then there is a problem with your PST file, restricting you from deleting the messages. Therefore you must use SysInfo Outlook PST Repair; this is a completely user-friendly solution that can repair your corrupted PST file within a few clicks. It is highly capable of recovering all your Outlook emails. Not only this, but it can also successfully recover Encrypted and Password Protected Outlook PST Files.
The blog describes the situation where you cannot delete a message in Microsoft Outlook. Also, we have discussed the best possible solution to fix this issue, including the manual approach and the third-party tool. So, now it’s your call to pick the right one for you. Hope it helps.