Note:- A free demo version of the software is available online and users are
strictly recommended to evaluate the product before purchasing the licensed version.
How Does the Refund Policy Work?
To claim a refund, customers must provide valid proof and a clear explanation of the issue. Refund
requests without proper evidence will not be processed. If our technical team requests the problematic
file for evaluation, you are required to provide it.
We value the confidentiality of your data. If needed, we are willing to sign a Non-Disclosure
Agreement (NDA) to ensure data security during file sharing. However, if you are unable to
share the file, you will not qualify for a refund. Additionally, refund claims will not be entertained
after 30 days from the date of purchase.
Key Points to Follow for a Refund Claim:
- Provide clear snapshots of the error or issue you are experiencing.
- Record a complete video demonstrating the issue and the software's working process.
- Share the problematic file or grant remote system access to allow our technical team to investigate
the issue.
By adhering to these guidelines, we can ensure a smooth and transparent refund process. For further
assistance, feel free to contact our support team.
Responsibility of the Users
- A free demo version is available for evaluating the software beforehand. Therefore, it is highly
recommended to try it out before making a purchase.
- Before you apply for the money back, you have to contact our support team and share
an issue regarding the product: Our support team provides complete solutions regarding the software
queries.
- Once you discuss your issue with the support team, wait for 48 hours. We will
inspect it and will try to figure it out as soon as possible
- You have to make certain that the product is purchased from the SysInfoTools website.
- Apply for a refund within 30 days of the time duration of purchasing the software, to get your money
back.
- Ensure that your system meets the software's requirements before purchasing. Refund requests will
not be accepted if the system requirements are not met or the platform is not compatible.
SysInfoTools Guidelines for Refund
These are the different conditions set by the SysInfoTools for the money-back policy. If the customer's
query is eligible for these conditions, then they can easily claim their refunds. The user must go
through this before claiming for Refund.
Our refund policy is subject to the following conditions, then only a refund is viable:
- If you have purchased the same software twice at a time, we will return the price
of one product.
- In case the product is unable to perform the required task and does not
provide any output. If the user is experiencing a genuine issue, and our support team
acknowledges the inconvenience caused, a refund will be applicable.
- Refund is also valid, in case the product/software has any functional limitations.
- With genuine issue, if the customer applies for a refund within 30 days of
purchase.
- For unsuccessful or unauthorized transactions, please contact your respective bank directly for a
refund.
However, you cannot get any refund under the following conditions:
- Refund requests will not be accepted once the license activation key has been issued (for offline activation only).
- Money-back requests will not be accepted if the customer: Declines to cooperate with our
technical support team for troubleshooting; Fails to provide detailed
information about the issue they are facing; and Refuses to apply the
solutions suggested by the SysInfoTools Support Team.
- Also, refunds are not eligible for software purchased at discounted prices.
- If a product is purchased by mistake, you must request a refund before activation. Refunds will not
be granted for activated products.
- If the built-in features are not available in the demo version, the money-back policy does not cover
requests for additional features in the licensed version. Refunds will only be provided if the
features available in the demo version fail to function in the full version of the software.
- Check out the demo version and its features to explore them efficiently. It's important to note that
the demo version of the software includes all the features available in the enterprise license.
However, the features in your purchased software will depend on the specific license you have
selected.
- Customers are advised to disable their antivirus and Windows Defender to ensure the smooth operation
of our software. If you are unable to disable them, our IT Support team can assist you remotely via
Zoho or Skype. However, if you decline to provide consent for remote access, we
will not be liable to issue any refund.
- When you purchase the software, the software key is sent to your registered email address
within 15 minutes. Sometimes, email can be caught by spam filters. Thus it is
highly recommended to examine the spam/junk folder, and if the message is not present in the
spam/junk folder, then we request you to send an email to support@sysinfotools.com,
if you do not get any response within 12 hours, then can apply for a refund.
- In case the software is working and it Recovers 30%, Migrates 60%, and
Backup up to 80%, users cannot apply a refund request.
- In a condition of purchase by mistake, you have to raise the refund request
before activation. If you have already Activated the product, then we will not be
refunded for that particular product.
- Always use the demo version to evaluate the recovery software capability. If the
demo version displays the data you want to recover, proceed with the purchase. However, the refund
requests will not be processed if: the software has been purchased and activated,
the recovery fails, and you refuse to send the file to our technical experts for
further evaluation. Refunds will only be considered if our experts fail to recover the data.
Otherwise, in Recovery Software, no Refunds will be made.
- If a customer has purchased the toolkits (bundles of software) and wants to apply for a refund, then
we will not accept the request at all.
- Check and choose the license copy (Single, Admin, Technician, and Enterprise)
carefully before making a purchase. If the license type is chosen incorrectly, no
refund will be issued.
Note:- Please evaluate the demo version thoroughly before purchasing the software.
This helps minimize refund requests, ensuring a smooth and convenient experience for both you and
SysInfoTools.
Remote Policy
- In case online activation doesn’t work, reach out to our support agent for an offline activation
link. You can only ask for a refund if Offline activation doesn't work
- No refund will be initiated if the software is already
activated.
- In case our support agent is unavailable to resolve your query on chat, they will reconnect with
you after 6 hours or you can drop us an email at sales@sysinfotools.com
specifying the time to revert to you
- If required, our support agent will ask for Remote Access to resolve the issue. The timeline to
fix the issue is between 15-30 days. There will be no refund if you deny the Remote
Access.
- If you repeatedly face issues with some files, we recommend checking them in the Lab. The files
will be uploaded to Our Lab servers by the client through secure FTP. We can provide a signed
NDA(Non-Disclosure Agreement) for security purposes. No refund will be provided
if the client does not share the file even after NDA is provided.
How to Apply for Money-Back/Refund?
Follow the process below to request for refund:
- To apply for the money-back request, send an email to support@sysinfotools.com and wait for 10-15 days.
- After that, our team will verify the money-back request.
- If it meets the mentioned condition, we will definitely accept the requested money-back
- The refund will be credited to the same account used for the original transaction.
Please Note
- When we receive the valid money-back request, It Will take 10-15 working days to process the
money-back request.
- In case you purchase the software from any third party or mediator. Then in such a condition, that
specific party is responsible for your refund.
- While the refund is being processed, we will adopt the same mode for repayment by which the payment
has been made.
Missing of Refund or Late Receiving of Money
In case you did not receive your money back within 10-15 days. Follow the below instructions:
- Firstly, you have to check out your bank account.
- Chances that the credit card companies take time to refund. So, it is advised to contact your credit
card company.
- You can also contact your bank to get complete details about your transaction.
- Still, if you haven't received your money back then, contact us at support@sysinfotools.com.