Sysinfo Software Moneyback (Refund) Policy

SysInfoTools Software stands apart from other software vendors with its docile money-back policy. The Company is determined to provide 100% Client Satisfaction and offers a money-back guarantee within 30 days of the date of purchase (under certain terms and conditions).

We prioritize customer satisfaction. Thus, our exclusive range of software tools is developed to meet our customers' requirements.

Note:- A free demo version of the software is available online and users are strictly recommended to evaluate the product before purchasing the licensed version.

How Does the Refund Policy Work?

To claim a refund, customers must provide valid proof and a clear explanation of the issue. Refund requests without proper evidence will not be processed. If our technical team requests the problematic file for evaluation, you are required to provide it.

We value the confidentiality of your data. If needed, we are willing to sign a Non-Disclosure Agreement (NDA) to ensure data security during file sharing. However, if you are unable to share the file, you will not qualify for a refund. Additionally, refund claims will not be entertained after 30 days from the date of purchase.

Key Points to Follow for a Refund Claim:

By adhering to these guidelines, we can ensure a smooth and transparent refund process. For further assistance, feel free to contact our support team.

Responsibility of the Users

SysInfoTools Guidelines for Refund

These are the different conditions set by the SysInfoTools for the money-back policy. If the customer's query is eligible for these conditions, then they can easily claim their refunds. The user must go through this before claiming for Refund.

Our refund policy is subject to the following conditions, then only a refund is viable:

However, you cannot get any refund under the following conditions:

Note:- Please evaluate the demo version thoroughly before purchasing the software. This helps minimize refund requests, ensuring a smooth and convenient experience for both you and SysInfoTools.

Remote Policy

  • In case online activation doesn’t work, reach out to our support agent for an offline activation link. You can only ask for a refund if Offline activation doesn't work
  • No refund will be initiated if the software is already activated.
  • In case our support agent is unavailable to resolve your query on chat, they will reconnect with you after 6 hours or you can drop us an email at sales@sysinfotools.com specifying the time to revert to you
  • If required, our support agent will ask for Remote Access to resolve the issue. The timeline to fix the issue is between 15-30 days. There will be no refund if you deny the Remote Access.
  • If you repeatedly face issues with some files, we recommend checking them in the Lab. The files will be uploaded to Our Lab servers by the client through secure FTP. We can provide a signed NDA(Non-Disclosure Agreement) for security purposes. No refund will be provided if the client does not share the file even after NDA is provided.

How to Apply for Money-Back/Refund?

Follow the process below to request for refund:

  1. To apply for the money-back request, send an email to support@sysinfotools.com and wait for 10-15 days.
  2. After that, our team will verify the money-back request.
  3. If it meets the mentioned condition, we will definitely accept the requested money-back
  4. The refund will be credited to the same account used for the original transaction.
Please Note
  1. When we receive the valid money-back request, It Will take 10-15 working days to process the money-back request.
  2. In case you purchase the software from any third party or mediator. Then in such a condition, that specific party is responsible for your refund.
  3. While the refund is being processed, we will adopt the same mode for repayment by which the payment has been made.
Missing of Refund or Late Receiving of Money

In case you did not receive your money back within 10-15 days. Follow the below instructions: