SysInfoTools Refund Policy

SysInfoTools Software stands apart from other software vendors, with its docile money-back policy. The Company is determined to provide 100% Client Satisfaction and avail the money-back guarantee within 30 days of the date of purchase.

We keep customer satisfaction on the top of our priority list, thus our exclusive range of software tools are developed to meet the desired requirements of our customers.

Note:- Free demo version of the software is available online and users are strictly recommended to evaluate the product before purchasing the licensed version.

Responsibility of the Users

• A free demo version is available, So it is strongly recommended to use it before purchasing the software.
• Before you apply for the money back, you have to contact our support team and share an issue regarding the product: Our support team provides complete solutions regarding the software queries.
• Once you discuss your issue with the support team, wait for 48 hours. We will inspect it and will try to figure it out as soon as possible.
• Check out the demo version and features efficiently.
• Money back policy is not applicable for the customers if they demand the extras features in the licensed version of the product if the built-in features are not present in the demo version. We will provide money-back a refund when the demo features of the software do not work in a full version.

SysInfoTools Guidelines for Refund

These are the different conditions for the money-back policy. If the customer's query is eligible for these conditions, then they can easily claim their refunds.

• You have to make certain that the product is purchased from the SysInfoTools website.
• The customer should disable the Antivirus and Windows Defender in order to run our software smoothly. If you are unable to disable your Antivirus and Windows Defender then our IT Support team can help you remotely through Zoho and Skype. But if in case you refuse to give your consent for remote access to us then we are not liable to refund any amount to you.
• Apply for a refund within 30 days of the time duration to get your money back.
• In the condition of purchasing two similar products/software, We will return the price of one product.
• In case the product has functional limitations.
• Product is unable to perform the required task, and not providing any output.
• Software purchased is not compatible with the platform you are using.
• When you purchase the software, the software key is sent to your registered email address within 15 minutes. Sometimes, email can be caught by spam filters. Thus it is highly recommended to examine the spam/junk folder, and if the message is not present in the spam/junk folder, then we request you to send an email to support@sysinfotools.com, and if you did not get any response within 12 hours, then can apply for a refund.

Note:- In case the software is not working properly on the user's device, then he/she has to send a proper screenshot or documentation of how you run SysInfoTools software on your system before applying for the money-back.

Refund is not Applicable In the Following Cases

• If a customer has purchased, activated the software, and fulfilled all their requirements. Now, they want to apply for a refund. In that condition, we will not accept the request.
• Due to the unsuccessful transaction or transfer of money to an unauthorized account, then customers have to contact their respective banks for a refund.
• If users are not able to activate the software, then they have to contact our support team to activate the software successfully.
• If a delay occurs in the license processing of the software. Then our technical support team will analyze the issue and help you to resolve it.
• If the software utility is purchased without prior examination of the demo version.
• If 30% of data is successfully recovered from the corrupted files, Migrate 60% of emails to other email clients and backup up to 80% of data. In such conditions, a refund policy does not apply to you.
• If the time period of 30 days after the software purchase is over.
• If a customer has purchased the toolkits (bundles of software) and wants to apply for a refund, then we will not accept the request at all.

How to Apply for Money-Back?

Note: 1- When we receive the valid money-back request, It Will take 10-15 working days for processing the money-back request.

Note 2:- In case you purchase the software from any third-party or mediator. Then in such a condition, that specific party is responsible for your refund.

To Request for Refund:- If the customers want to apply for the money-back request, then he/she has to send a mail to support@sysinfotools.com and wait for 10-15 days.

After that, our team will verify the money-back request and if it meets the mentioned condition, Then We will definitely accept the requested money-back.

Note: We will adopt the same mode for repayment by which the payment has been done.

Missing of Refund or Late Receiving of Money

In case you did not receive your money back within 10-15 days. Follow the below instruction:

• Firstly, you have to check out your bank account.
• Chances that the credit card companies take time to refund. So it is advised to contact your credit card company.
• You can also contact your bank to get complete details about your transaction.
• Still, if you haven't received your money back then, contact us at support@sysinfotools.com.

Thanks for reading the money-back policy of SysInfoTools.