“I Cannot See the Pictures in Outlook Email Message” How to Solve this Problem?

  •   Written By
  • Published on
    April 8th, 2014
  • Updated on
    March 18, 2021
  • Read Time
    4 minutes

MS Outlook is not just an email sharing application but a user can also schedule meetings and store contacts on it. Some users also send images as email attachments on Outlook but sometimes due to some problem the user cannot see pictures in Outlook Message.

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Therefore I want to ask you, have you ever faced a situation in which the pictures cannot be displayed in the email messagesof Microsoft Outlook? You receive a mail from your friend or a client that contains some pictures or images. But when you open it, you find that the text part can be viewed but the pictures cannot be displayed. What could be the reason behind this abnormal behavior of Outlook? 

Causes for Cannot See Pictures in Microsoft Outlook Email Messages

Generally, there can be certain causes due to which pictures cannot be displayed in Microsoft Outlook email messages.

  • If the External Content is blocked,
  • Sometimes the SecureTemp folder is full,
  • If the Internet Explorer setting for saving encrypted pages to disk is enabled,
  • Or if the setting of Word’s Picture placeholder is enabled.

Sometimes this could be occurred due to a weak Internet connection or if it is slow. When you click on a mail message to open it, if you do not see a Red X in the message but see a blank box-shaped picture or photo, this means the Show picture placeholders is enabled.

Steps to Solve Picture Placeholders Outlook 2016, 2010, 2013, and 2007

If you are using MS Outlook 2010 or 2013, you need to follow the steps given below:

  1. Launch MS Outlook (Outlook 2016 or 2013 or 2010)on your system.
  2. Click on the New Email button (you may also press Ctrl+N buttons).
  3. In the new message, go to File > Options dialog box.
  4. Click on Mail, and then click on Editor Options.
  5. Click on Advanced and then look near the bottom for the option to Show Picture Placeholders.
  6. Now close the dialog box and then close the message.
Show the Picture Placeholder

Applying the above steps will help you to see the images which are there in the Outlook email but the above steps are only suitable in the case you are using MS Outlook 2010 or 2010. If you are an Outlook 2007 user then these steps won’t work.

If you are using MS Outlook 2007, you need to follow the steps given below:

  1. Launch MS Outlook on your system.
  2. When you are in a new message window, click on the Office icon.
  3. Click on the Editor Options button on the right side of the dialog box.
  4. On the left-hand side menu of the Editor Options dialog box, select Advanced.
  5. Scroll down to Display email contents section.
  6. You need to uncheck the box to Show picture placeholders.
  7. Click on OK to apply the changes and then close the dialog box.
  8. Now close the message.

If you are using an older version of Outlook, there is an Internet Options setting which can be accessed from any of these: IE’s (Internet Explorer) Tools menu or Control Panel. In the Internet Options dialog box, go to the Advanced tab and check for the Show pictures option in the Multimedia group.

Now, you know how to deal with the problem when you are unable to see pictures in the Outlook Email message. There are two different solutions for this problem depending upon the version of MS Outlook you are using. The procedure is different from MS Outlook 2010 and 2007.

If still, you are unable to see pictures then there might be some problem with your email. All the Outlook emails are usually stored in a PST file, therefore, you have to repair the PST file and I hope this initiative will resolve your issue. There are basically two methods for repairing a PST file, either you can use Inbox Repair Tool which is an inbuilt utility of MS Outlook or Try PST Repair Software if the PST file corruption is severe. If you repair the PST file then I am quite sure that you will be able to see all the images in your email on Outlook.


Now I would like to sum up things. I have given you the best techniques which can resolve your problem “I cannot see pictures in Outlook Email Message”. If the manual techniques are unable to fix this error then you must give a chance to Inbox Repair Tool or PST Repair Tool. The best thing about this tool is that it supports all the versions of MS Outlook so you only have to apply the same steps on any version of Outlook. I hope my information is enough to deal with the problem.

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