Users Cannot See Images in Outlook Emails | Reasons & Solution

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  • Published on
    April 8th, 2014
  • Updated on
    March 27, 2023
  • Read Time
    4 minutes
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Summary:-MS Outlook is not only an email-sharing application but also a user who can schedule meetings and store contacts on it. Some users also send images as email attachments on Outlook. But sometimes due to some problem, the user cannot see the image part in their Outlook emails. The reason can be the PST File Corruption or any other reason. So you can make use of the PST Recovery Tool to resolve this problem in case of PST file issues.

Therefore I want to ask you, have you ever faced a situation in which the pictures cannot be displayed in the email messages of Microsoft Outlook? You receive a mail from your friend or a client that contains some pictures or images. But when you open it, you find that the text part can be viewed but the pictures cannot be displayed. What could be the reason behind this “cannot see images in outlook email” problem? Let’s get all the answers below in this article.

Causes for Images Not Displayed in Outlook Email Messages

Generally, there can be certain causes due to which pictures cannot be displayed in Microsoft Outlook email messages.

  • If the External Content is blocked,
  • Sometimes the SecureTemp folder is full,
  • If the Internet Explorer setting for saving encrypted pages to disk is enabled,
  • Or if the setting of Word’s Picture placeholder is enabled.

Sometimes this could be occurred due to a weak Internet connection or if it is slow. When you click on a mail message to open it, if you do not see a Red X in the message but see a blank box-shaped picture or photo, this means the Show picture placeholders is enabled.

Steps to Solve Images Not Seen in Outlook 2016, 2010, 2013, and 2007

Here are some simple steps for different Outlook versions to resolve this error.

For MS Outlook 2010 or 2013

  1. Launch MS Outlook (Outlook 2016 or 2013 or 2010)on your system.
  2. Then click on the New Email button (you may also press Ctrl+N buttons).
  3. In the new message, go to File > Options dialog box.
  4. Then click on Mail, and then click on Editor Options.
  5. Click on Advanced and then look near the bottom for the option to Show Picture Placeholders.
  6. Now close the dialog box and then close the message.
Show the Picture Placeholder

Applying the above steps will help you to see the images which are there in the Outlook email but the above steps are only suitable in the case you are using MS Outlook 2010 or 2010. If you are an Outlook 2007 user then these steps won’t work.

For MS Outlook 2007

  1. Launch MS Outlook on your system.
  2. When you are in a new message window, click on the Office icon.
  3. Then click on the Editor Options button on the right side of the dialog box.
  4. On the left-hand side menu of the Editor Options dialog box, select Advanced.
  5. Then scroll down to Display email contents section.
  6. You need to uncheck the box to Show picture placeholders.
  7. Click on OK to apply the changes and then close the dialog box.
  8. Now close the message.

If you are using an older version of Outlook, there is an Internet Options setting which can be accessed from any of these: IE’s (Internet Explorer) Tools menu or Control Panel. In the Internet Options dialog box, go to the Advanced tab and check for the Show pictures option in the Multimedia group.

Now, you know how to deal with the problem when you are unable to see pictures in the Outlook Email message. There are two different solutions for this problem depending upon the version of MS Outlook you are using. The procedure is different from MS Outlook 2010 and 2007.

If still, you are unable to see pictures then there might be some problem with your email. All Outlook emails are usually stored in a PST file, therefore, you have to repair the PST file and I hope this initiative will resolve your issue. There are basically two methods for repairing a PST file, either you can use Inbox Repair Tool which is an inbuilt utility of MS Outlook or Try PST Repair Software if the PST file corruption is severe.


Now I would like to sum up things. I have given you the best techniques which can resolve your problem “I cannot see images in Outlook Email Messages”. If the manual techniques are unable to fix this error then you must give a chance to Inbox Repair Tool or PST Repair Tool. The best thing about this tool is that it supports all versions of MS Outlook so you only have to apply the same steps on any version of Outlook. I hope my information is enough to deal with the problem.

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