Windows Photo Viewer Can’t Open Picture/Image Because The File Appears To Be Damaged

  •   Written By
  • Published on
    March 29th, 2014
  • Updated on
    March 19, 2021
  • Read Time
    4 minutes

If users are getting the problem with the default Windows Photo Viewer (WPV) in Windows 10, 8 or 7 when they are trying to open image files in the Windows Photo Viewer, and receiving error in Opening Image in Windows Photo Viewer like: “Windows Photo Viewer cannot open image because the file appears to be damaged, corrupted or is too large”.

win download

Then, in this blog, we will know some manual and automated techniques to fix this problem. But before know the techniques we should know the common reasons for getting the error. Follow to the end.

Microsoft’s Windows Photo Viewer is a picture viewer. In Windows Vista and 7, this application is known as Windows Photo Gallery. You can do Imaging on Windows using this application. You can also view all your images as a slide show. It supports pictures in JPG, JPEG, BMP, GIF, TIFF, PNG and ICO file formats. 

  • JPG/JPEG (joint photography expert group),
  • BMP (bitmap image),
  • GIF (graphics interchange format),
  • TIFF (tag image file format),
  • PNG (portable network graphics) and
  • ICO (icon format)

Viewing pictures using Windows Photo Viewer is sometimes not possible because you get an error while opening/viewing it. This error message may appear:

Common reasons for ‘Windows Photo Viewer cannot open image’ Error

Here are the following reasons:

  • Windows Photo Viewer is not updated.
  • Image file is not supported by the program.
  • Photo is corrupt.
  • The Picture has encryption.
  • Software conflict on your computer.

Now in the next part, we will know some manual techniques to fix the error.

Manual Techniques To Fix the Can’t Open Picture Problem

Update Windows Photo Viewer

Software update can also fix the error in some cases. Follow the steps to update your Windows Photo Viewer:

Step 1: Go to Start>  open Settings > then Update & Security > Windows Update.

check for updates

Step 2: Select Check for updates.

Step 3: Check in the box next to the Photo Viewer. Click Install Updates.

Step 4: Wait until the updates finish and then restart the computer.

Open Photo in a different application or Convert it into a different format.

In the Windows Operating System, Photo Viewer supports only JPEG, TIFF, PNG, GIF, BMP, DIB, and WDP file formats. If the image file is of a different format, open it in another supporting application. User can use other photo viewers such as Adobe Photoshop, IrfanView, Photo Retouch, Raw Image Viewer etc.

Although, this method will compress the large-sized high-resolution photos. But now user can at least view them in the program.

Turn off encryption in the image file.

With this technique user also can fix the error by turning off encryption in the image file. Follow the steps:

Step 1: Right-click on the photo. Select Properties.

Step 2: Under the General tab, click Advanced.

Step 3: Uncheck the box before Encrypt Contents to Secure Data. Click OK.

An Automated Software to Fix the Windows Photo Viewer can’t open this picture’ Problem

In a cases like:

  • User is not able to open in Windows Photo Viewer and other applications.
  • Updating Windows Photo Viewer or converting to another file format didn’t help.

Try Image Repair Tool by SysInfoTools because this tool does not only repair JPEG and TIFF but also repairs popular raw camera file formats like CR2, NEF, ORF, DNG etc. and supports all popular formats like BMP, JPEG, GIF, TIFF, MOS, MEF, PSP and so on.


Windows Photo Viewer cannot open image or picture because the file appears to be damaged is not the new problem due to limited file format support, users commonly face this problem. We have suggested some best techniques to get rid of this problem. Try the manual methods and if none of these troubleshooting methods works then try the automated software.

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