PST File Not Showing Emails in Outlook - Solved

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How to Fix - PST File Not Showing Emails in Outlook 2016, 2013 & 2010 Issue

Microsoft Outlook is one of the most popular email clients among computer users all around the world. It has many smart features which make it worthwhile and the most preferred choice among various email clients. But like any other email client application, it has some drawbacks which cause serious problems sometimes. When there's any problem with Microsoft Outlook, users generally encounter error messages reporting the issue. But sometimes there's no error message appears on the screen. One such situation is when PST file doesn't show any email messages in Outlook 2010, 2013, and 2016.

Being an Outlook user, you would've faced a situation when you try to view emails but the PST file is not showing any messages. Or sometimes you can't see all messages which you've received since long before. It's definitely a frustrating situation for any Outlook user. I'll help you in resolving this common Microsoft Outlook issue i.e. "PST file not showing Emails in Outlook 2016".

Most Responsible Factors

But before that, let me show you the reasons which are highly responsible for this unfamiliar Outlook problem:

Inappropriate Outlook settings: Inappropriate Outlook settings: If the Outlook settings are defined inappropriately, you're likely to face this issue. The PST file doesn't show the complete email messages if there's any problem with Outlook settings.

Improper archiving: If you attempt to archive email messages in PST files improperly, you may face this problem.

Oversized PST file: It's the most important reason behind this problem. An oversized PST file is always prone to corruption. And you're likely to face this problem due to corruption.

Some other reasons include receiving email messages from an unauthorized source, downloading the attachments received from an unknown person, virus attacks on PST file, Outlook application crashes down due to software malfunction or sudden system shutdown, etc.

How to resolve this PST file not showing emails in Outlook problem?

You should start with correcting the Outlook settings first. Follow these simple steps:

  • Launch Microsoft Outlook program on your system. Now click the View tab on the taskbar.
  • From the View menu, choose Change View option.
  • Click the IMAP Message on the context menu bar.
  • Now check all emails bring back or not.

If they do, the issue is resolved. But if they don't, you need to remove the filters. First, check the filter settings. And then, remove all the filters applied in a message dialog box. You need to follow these simple steps:

  • Click View tab > Customized Current View.
  • Go to Filter option, and click Clear All.

If the above trick doesn't help you, this means PST file has some corruption issues. You should run the Inbox Repair tool to scan corrupt PST file for errors. It's a built-in repair tool, commonly known as the scanpst.exe utility. Before you run the scanpst.exe utility on your system, you need to locate its executable file.

Here's the location of scanpst.exe utility according to Microsoft Outlook versions:

Microsoft Outlook 97/98

C:\Program Files\Common Files\Windows Messaging\scanpst.exe

Microsoft Outlook 2000

C:\Program Files\Common Files\System\MAPI\<locale ID>\NT\scanpst.exe

Outlook 2002/XP

C:\Program Files\Common Files\System\MAPI\scanpst.exe

Outlook 2003
  • 32-bit Windows: C:\Program Files\Common Files\System\MSMAPI\
  • 64-bit Windows: C:\Program Files (x86)\Common Files\System\MSMAPI\
Outlook 2007
  • 32-bit Windows: C:\Program Files\Microsoft Office\Office12
  • 64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office12
Outlook 2010
  • 32-bit Windows: C:\Program Files\Microsoft Office\Office14
  • 64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office14
  • 64-bit Outlook: C:\Program Files\Microsoft Office\Office14
Outlook 2013
  • 32-bit Windows: C:\Program Files\Microsoft Office\Office15
  • 64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office15
  • 64-bit Outlook: C:\Program Files\Microsoft Office\Office15
  • Click-to-run: C:\Program Files\Microsoft Office\root\office15
Outlook 2016/Office 365
  • 32-bit Windows: C:\Program Files\Microsoft Office\Office16
  • 64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office16
  • 64-bit Outlook: C:\Program Files\Microsoft Office\Office16
  • Click-to-run: C:\Program Files\Microsoft Office\root\office16
How to repair PST file?

Once you successfully locate the executable file of the scanpst.exe utility, double-click it and follow these simple steps:

Step 1: On Microsoft Outlook Inbox Repair Tool window, click the Browse… button and select the corrupt PST file.

Microsoft Outlook

Step 2: Select the PST you want to repair. The selected PST file will be listed in the edit box. Now click Start to start the scanning process.

Microsoft Outlook

Step 3: The scanning process is being conducted on your system.

Microsoft Outlook

Step 4: Within a couple of minutes, the scanning process will be completed. You can check the report. Then, click the Repair button to repair PST file.

Microsoft Outlook

Step 5: Within a couple of minutes, the repairing process will be completed. Click OK.

Microsoft Outlook

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