Outlook for Mac Import/Export Option Greyed Out Issue Fixed

Outlook for Mac Export Greyed Out: Root-Cause Analysis

Troubleshoot Outlook for Mac Import/Export Greyed Out

While this error may seem notorious and difficult to deal with, there are some quick fixes available. It can be manual methods or a top-notch tool, whichever seems the perfect fit for your needs. Users think that if they convert OLM to PST, the issue is resolved. Yes, it may as an indirect approach, but there are other options available.

But, before diving deep into these methods, let’s see a real-case scenario, where a basic trick helped eliminate the issue:

“ Julia is working remotely with Outlook for Mac on M365 and couldn’t export her mailbox. She informed that switching back to the native Outlook instantly restored the Import/Export option. It was just in time, and she can take her quarterly backup with ease.”

Hands-On for Import/Export Greyed Out Outlook for Mac

Follow the workarounds given below to resolve the issue and continue working within your Outlook for Mac. These are:

1) Reenable Legacy (Old) Outlook Version

The new Outlook version is streamlined but has some incomplete or missed features. Thus, the Outlook for Mac import/export greyed out issue appears with it. Fix it by:

1. Open the Mac Outlook.
2. Then, within Outlook tab >> click on Help >> choose Revert to legacy Outlook.

2) Using the Complete Outlook for Mac Version

If you are working on the demo version of Mac Outlook, upgrade its activation to the Full version. Also, ensure that the license and subscription for Outlook aren’t expired and are not only tied to the web-based access.

3) Fix Policy Restrictions

Sometimes, within corporate environments, admins restrict the transfer features, which results in a greyed out Import/Export option in Outlook for Mac. This may be done to prevent unauthorized access, data breaches, or for other security concerns. Whatever it is, contact your IT administrator for the fix by requesting a policy update or an alternative export option.

4) Verify Mac Outlook Updates

If the Outlook for Mac Import/Export greyed out hasn’t been fixed yet, then:

1. Open the App Store and check if any updates are available for Outlook.
2. If yes, then click Update to keep it new and fresh with the latest features.
3. Or, access Help → from the Outlook tab → in the Outlook for Mac app.
4. After that, press on Check for Update, and if found, hit Update Now.

Note: Also, ensure that your macOS versions are up to date. If not, do them right away.

5) Handle Corruption

The Outlook profile or cache may be corrupted, and thus, Outlook for Mac export greyed out. So, do this:

1. Rebuild your Outlook for Mac profile by

Press Outlook tab → Click Preferences → Choose Accounts and setup.

2. Alternatively, you can remove the cache by ~/Library/Group Containers/UBF8T346G9.OfficeXX/Outlook/

If all else fails, use a dedicated Mac Outlook data migrator tool to skip UI restrictions entirely.

Tool Fix for Outlook for Mac Import/Export Greyed Out

When the export options seem to grey out and are inaccessible, then use the SysInfo OLM Converter Tool. This exceptional utility allows file conversion into other formats that are much more compatible. Additionally, it keeps the data structure intact and maintains the folder hierarchy till the end. Moreover, the tool provides 100% accuracy and offers guaranteed results as desired on another email client or desktop/drive storage.

Steps for the Tool’s Working:

1. Launch the ultimate software mentioned here on the Mac.
2. With Continue, proceed to add your OLM into the utility’s simple interface.
3. Then, click on Next and check all attributes and content in the preview pane.
4. Further, select relevant folders and sub-folders and press Next.
5. Opt for any of the desired destination file formats/email clients to save.
6. At last, click Convert to move the data despite the Import/Export greyed out Outlook for Mac.

It is one of your best bets, as you do not require a Mac Outlook installation to use the tool.

Conclusion

The Outlook for Mac Import/Export greyed out issue looks like a dead end, especially when you are high on deadlines. Or, maybe you are working with too large data volumes that cannot be managed. So, the best fix is to first revert to legacy Outlook manually. However, if you need to backup your data immediately, do not stop because of a greyed-out built-in feature. Try the professional tool and seamlessly continue with your exports anytime, anywhere.

FAQ

About The Author:

Suman Rawat

Suman Rawat is a technical content writer and expert in the fields of email migration, data recovery, and email backup. Her passion for helping people has led her to resolve many user queries related to data conversion and cloud backup.