How SysInfo Helped a Long-Time Hotmail User Overcome Login Issues and Secure His Emails

A long-term Hotmail user encountered an ‘Unable to Access Hotmail Account – Invalid Credential Error’ error while trying to backup crucial emails using SysInfo's Hotmail Backup Tool. After troubleshooting the issue by revisiting email credentials and disabling two-step verification, the client was able to access the software successfully, securing important emails and avoiding data loss.

Client Background

The client, a long-time Hotmail user for over 15 years, had accumulated a significant amount of emails, contacts, and calendar data. Recently, they received a warning from Hotmail about reaching the maximum storage limit. Concerned about the potential for data loss, they decided to backup their emails using SysInfo’s Hotmail Backup Tool to preserve essential information. However, they faced a roadblock when attempting to log into the tool, encountering an ‘Invalid Credential’ error despite entering the correct login details.

Solution

The SysInfo support team quickly responded to the client's concern and provided clear troubleshooting steps:

Re-examine Email Credentials

The first step was to ensure that the email address and password were entered correctly. Often, such errors occur due to small discrepancies, such as an incorrect character or leaving Caps Lock enabled. The client was advised to carefully check the credentials and ensure no typographical errors.

Disable Two-Step Verification

Upon further investigation, the team discovered that the client had two-step verification enabled for their Hotmail account. This added layer of security was causing the log-in issue with the backup tool. SysInfo’s support team instructed the client to disable the two-step verification through their Microsoft account settings:

• Log in to Microsoft Account Settings at account.microsoft.com.
• Navigate to the Security tab and click on More Security Options.
• Disable the Two-Step Verification feature.

Once disabled, the client was able to log in to SysInfo’s Hotmail Backup Tool without encountering the invalid credential error.

Results

• The client successfully logged into the Hotmail Backup Tool after disabling two-step verification.
• The backup of critical Hotmail emails was completed successfully, safeguarding important communications and information.
• The client can now use the tool without facing credential-related issues, ensuring that their email data remains accessible and protected.

Testimonial

I’ve been using Hotmail for years, and I never expected a simple log in issue to delay my backup process. Thanks to SysInfo’s support team for guiding me through the process. Disabling the two-step verification was the key, and I’m glad I could finally secure my emails without any issues! The SysInfo Hotmail Backup Tool made my work easier.

John Thomas

Hotmail User

Conclusion

SysInfo’s Hotmail Backup Tool effectively helped the client overcome the log-in issue by guiding them through simple troubleshooting steps. Disabling two-step verification resolved the ‘Invalid Credentials’ error, allowing the client to backup their vital emails. For any users facing similar challenges, SysInfo’s support team is ready to assist via live chat, ensuring smooth software operation and data security. For further assistance or a demo of the tool, feel free to reach out.