How a Marketing & Advertising Agency Transformed Email Management with SysInfo Yahoo Backup Tool!

A prominent marketing and advertising agency in Austin (our potential customer since 7 years) faced challenges managing their Yahoo Mail accounts. They described the issue due to limited server storage and the inability to backup emails locally. The company purchased the SysInfo Yahoo Backup Tool, however, encountered an “Invalid Credentials” error during login. SysInfo provided actionable solutions, enabling seamless access to the software. As a result, the client successfully created backups of Yahoo emails, freeing up server space and enhancing operational efficiency.

Client Background

Industry: Marketing and Advertising

This well-established marketing and advertising agency in Austin relies extensively on Yahoo Mail. It is their primary way of client communication, a means of scheduling calendar events, and storage for valuable contact information. Their email server was at capacity, leaving them susceptible to data loss through corruption and operational downtime. To address this, they urgently needed a reliable solution to locally backup emails as PDF files while preserving the attachments.

Challenge

The agency bought the SysInfo Yahoo Backup Tool to archive their Yahoo emails into a local drive. Nonetheless, they received the error message: ‘Invalid Credentials.’ It prevented them from using the tool and delayed their Yahoo email backup schedule. This increased their risk of data loss due to potential server overloading.

Solution

The technical team at SysInfo immediately responded and directed a series of helpful troubleshooting steps. Here as follows:

1. Users might sometimes fail to input the proper credentials, resulting in a login failure. To correct this, SysInfo recommended verifying the credentials of their Yahoo account. They checked for any missing characters of an email ID or password.
2. The client was instructed to temporarily disable Yahoo Mail's two-step verification:
   1. Sign in to Yahoo Mail through its official website.
   2. Go to Account Security settings.
   3. Turn off the Two-Step Verification feature.
   4. Enter the code sent to the registered mobile number to verify the account.
3. SysInfo recommended to enable the ‘Allow apps that use less secure sign-in’ option:
   1. Sign In to your Yahoo Mail account.
   2. Navigate to Account Security settings.
   3. Enable the Allow apps that use less secure sign-in option.

With these steps completed, they successfully logged into the Yahoo Backup Tool and began the backup process.

Results

The following were the outcomes after performing the suggested solutions:

• Successful backup of all Yahoo emails to local PDF files along with attachments.
• Cleared server space, reducing the risk of email data corruption.
• Enhanced team productivity by saving time on manual email management.

Conclusion

When a marketing and advertising agency encountered a login issue with the SysInfo Yahoo Backup Tool, SysInfo Support helped! We provided troubleshooting steps for solving their problem of emailing backup and storage in the server. The agency was highly satisfied with the results.

If your organization is also facing a similar situation, get in touch with SysInfo today. Demo the Yahoo Backup Tool to know more about its functionalities!