Outlook Inbox Showing Unread Messages But None Exist

 Download Now

Outlook Inbox Showing Unread Messages But None Exist

One of the common issue that Outlook users face majorly in MS Outlook 2016 is “Outlook inbox showing unread messages” even if messages are not there. This blog elaborates this issue so that users will be able to resolve it.

MS Outlook is one of the most common email clients that is used in various organizations. Similar to other platforms, it also throws some frequent errors and bugs obstructing the normal functioning of users as well as organization. One such issue is Outlook showing unread messages even if there are not any messages. The problem appears when Outlook throws the message “we didn’t find anything to show here” when we look in folder that shows unread items.

So, not wasting time any more, let’s dig out the reasons behind the issue and explore the possible workarounds to fix it.

Why Outlook Inbox Showing Unread Message?

There are not particular reasons for the occurrence of this issue. Generally, the views in the Outlook becomes unresponsive when it displays a lot of messages. So, Outlook doesn’t display the email messages to prevent unresponsiveness and shows the message “we didn’t find anything to show here”. However, there can be some other reasons such as:

  • Outlook or mail server is offline
  • An antivirus restricts the email message.
  • Cached Exchange mode Mail to keep offline setting is not configured to All and is configured to other value.

How Can We Resolve This Issue?

Let’s explore the possible methods or workarounds to resolve this issue

#1 Ensure the Server Availability

Check the status of the mail server. You can do so by going to lower right-hand corner of the Outlook window. However, there are less chances that server is the main reason for the issue.

#2 Change the Mail to Keep Offline Setting

You need to change the no. of selected months of email to sync with your cached mode .ost file. Go through these steps:

  1. Run "Outlook".
  2. Go to the "File" tab and click on "Account Settings". Again click "Account Settings".
  3. Now, on the Email tab, double-click on your "Microsoft Exchange account".
  4. In the Change Account dialog box, drag the slider of Mail to keep offline to the desired no. of months or to All so as to sync all email messages. Change account
  5. Click on "Next".
  6. Click "Ok" to restart Outlook to complete the changes in the configuration.
  7. Click "Finish".
  8. Restart Outlook.

#3 Reset the View in Outlook

  1. Open the outlook and "select the folder" in which you face issue.
  2. On the outlook ribbon, click “View”
  3. Now, under current view category, click on the "Reset View". Reset view

#4 Repair Outlook Profile

There are certain settings that hold a control over the functionality of an Outlook profile. It includes all the accounts and the personal details. If the Outlook inbox showing unread messages even if they are not there, repairing your Outlook profile might be helpful in such a scenario.

  1. Launch the Outlook and navigate through the path File > Account Settings > Account Settings.
  2. Now, select the "Email tab" to expand. After that, select your account and choose "Repair".
  3. Follow the next steps and at the end restart Outlook.

#5 Expert Choice

Outlook stores all the info such as emails, events, contacts, messages, calendars etc. in the form of .pst files. If PST file is corrupted, it hinders the normal functioning of Outlook and make Outlook inbox showing unread messages even if they are not there. So, repairing PST file might work and be helpful to prevent such issue. In that scenario, a professional Outlook PST Repair software can work. It is an efficient and reliable software that will Outlook to fix the issue.

Bottom Line

In the blog, all about the issue why Outlook inbox showing unread messages has been explained along with the reasons and possible workarounds. You can go through them. Hope the article helps.

Also Read - Outlook Data file cannot be Configured Outlook 2016

 Download Now

At Service Since
2010
Trusted by
Millions
SSL
Secure