Cannot open MSG file!!!

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Cannot open MSG file!!!

Postby LEIEXA » Tue Mar 25, 2014 10:59 am

I’m trying to open an MSG file which I have received last morning from one of my clients. When I try to open it, I get this error: “Unable to read the item”.

How can I open it? Please help.
LEIEXA
 
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Re: Cannot open MSG file!!!

Postby forforumsysinfo » Tue Mar 25, 2014 11:10 am

What is your Outlook version?
Regards. :D
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Re: Cannot open MSG file!!!

Postby LEIEXA » Tue Mar 25, 2014 11:27 am

forforumsysinfo wrote:What is your Outlook version?

I'm using Outlook 2002 on Windows XP. Does it matter anyhow?
LEIEXA
 
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Re: Cannot open MSG file!!!

Postby forforumsysinfo » Tue Mar 25, 2014 11:50 am

It seems the message you received was stored in the new Unicode format. As you are using MS Outlook 2002, it cannot open a Unicode formatted message because it only identifies ANSI format.

As you have told us that the MSG file was sent by a client, ask him/her to resend it. And make sure this time the format should be changed from Unicode to ANSI before sending the MSG file. After this you would be able to open the MSG file.

Regards. :D
N. Semm
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To know more about Data Recovery Services, visit SysInfoTools Data Recovery & Email Management Services.
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Re: Cannot open MSG file!!!

Postby LEIEXA » Tue Mar 25, 2014 11:51 am

Well thanks. I'll try it.
:) :)
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