How to reset the admin password ?

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How to reset the admin password ?

Postby SteveJ » Tue Aug 05, 2014 10:55 am

Hello,

Please explain me "How to reset the admin password ? "
I am unable to get in with the admin login.

Thanks in advance,
SteveJ
 
Posts: 20
Joined: Tue Mar 25, 2014 6:31 am

Re: How to reset the admin password ?

Postby LiverPAN » Tue Aug 05, 2014 11:45 am

Dear Sir,

You can try login into the product using another Username:guest and Password:guest to check whether you are able to access the product. If you are able to login, then the possible reason could be that you would
have changed your " admin " password.

If you are not able to login with " guest " user also, then the possible reason could be that the mysqld-nt.exe process got killed.We have faced this problem when running our product in Windows 2003 SP1.

The problem is mainly related to Mysql. We have not got fix for this problem. Do get back to us if your case is similar to the above mentioned one.

Thanks
LiverPAN
 
Posts: 24
Joined: Tue Mar 25, 2014 6:30 am

Re: How to reset the admin password ?

Postby SteveJ » Tue Aug 05, 2014 11:57 am

Hi,

I was able to login using guest guest. I did not change the password but there are other people who have access.
Is there a way to recover the admin password ?

Thanks,
SteveJ
 
Posts: 20
Joined: Tue Mar 25, 2014 6:31 am

Re: How to reset the admin password ?

Postby LiverPAN » Tue Aug 05, 2014 11:59 am

Thanks for the details.

We have forwarded an email stating the steps to be carried out to recover the admin password. Do follow the steps mentioned and let us know if the reported problem got resolved.

Hope this helps and get back to us if you need any further clarifications.

Thanks
LiverPAN
 
Posts: 24
Joined: Tue Mar 25, 2014 6:30 am

Re: How to reset the admin password ?

Postby SteveJ » Tue Aug 05, 2014 12:03 pm

Thanks that worked.
SteveJ
 
Posts: 20
Joined: Tue Mar 25, 2014 6:31 am


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