{"id":9651,"date":"2020-11-10T11:37:08","date_gmt":"2020-11-10T11:37:08","guid":{"rendered":"https:\/\/www.sysinfotools.com\/blog\/?p=9651"},"modified":"2024-12-30T12:32:16","modified_gmt":"2024-12-30T12:32:16","slug":"solved-word-user-does-not-have-access-privileges","status":"publish","type":"post","link":"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/","title":{"rendered":"Solved &#8211; Word Cannot Open the Document: User Does Not have Access Privileges"},"content":{"rendered":"<div class=\"block_sum\"><strong>Summary:-<\/strong> Are you unable to open your Word document and constantly receiving an error message? Is the error message: &lsquo;User Does Not Have Access Privileges&rsquo;? If yes, don&rsquo;t worry! This article is written to resolve the error and enable access to your important Word files. Here, we have provided reliable cost-free solutions and an <a href=\"https:\/\/www.sysinfotools.com\/recovery\/word-file-repair-software.php\"><strong>MS Word Repair Tool<\/strong><\/a>. Explore the blog to know all about it.<\/p>\n<p class=\"blog-btn\"><a class=\"sum-d-btn\" href=\"https:\/\/www.sysinfotools.com\/demo-version\/SysInfoTools-Doc-Repair.exe\"><i class=\"icon-windows\"><\/i>  Download<\/a>   <a class=\"sum-b-btn\" href=\"https:\/\/www.sysinfotools.com\/buynow\/word-file-repair-software.php\"><i class=\"icon icon-basket\"><\/i>  Buy Now<\/a><\/p>\n<\/div>\n<p>However, before moving on to the solutions, one must be completely informed about the MS Word basics. Microsoft Word is a word processor created by Microsoft which was at first delivered in 1983. It is one of the most utilized word processors around the globe with its increasing users every day. Microsoft continually refreshes Word now and again with significant enhancements and improved authorization.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#7_Methods_to_Resolve_%E2%80%98User_Does_Not_have_Access_Privileges_Error\" >7 Methods to Resolve \u2018User Does Not have Access Privileges\u2019 Error\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_1_Change_File_Permissions_in_Windows_10\" >Method 1: Change File Permissions in Windows 10\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_2_App_Permission_Setting\" >Method 2: App Permission Setting\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_3_Remove_Identifying_Information_from_Word_Document\" >Method 3: Remove Identifying Information from Word Document\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_4_Verifying_Windows_10_AntiVirus_Exclusions\" >Method 4: Verifying Windows 10 AntiVirus Exclusions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_5_Move_my_Documents_to_Another_Drive_Windows_10\" >Method 5: Move my Documents to Another Drive Windows 10\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_6_Replacing_%E2%80%9CInherit_permissions_from_parent_Folder_%E2%80%9D_Option\" >Method 6: Replacing \u201cInherit permissions from parent Folder \u201d Option<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Method_7_Using_a_Commercial_Tool\" >Method 7: Using a Commercial Tool<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#Summing_It_Up\" >Summing It Up<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Methods_to_Resolve_%E2%80%98User_Does_Not_have_Access_Privileges_Error\"><\/span>7 Methods to Resolve \u2018User Does Not have Access Privileges\u2019 Error\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Multiple users face a dilemma where they can&#8217;t get to a word document. The inaccessible file indicates that they require a more prominent way to view the content. This inaccessibility can occur when a user moves documents from another PC while updating your Word file, or while protecting a file with a security key.<\/p>\n<p>Now, let\u2019s discuss the known methods that are capable of resolving this specific Word file error.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Change_File_Permissions_in_Windows_10\"><\/span>Method 1: Change File Permissions in Windows 10\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Usually, the document doesn&#8217;t have enabled permission in your account for viewing or reading purposes. One can access the contents of the file by adding the proprietor to your doc. file, changing security settings,s and approving consents.\u00a0<\/p>\n<ol>\n<li>First, right-click on the Word file and tap Properties.<\/li>\n<li>Secondly, in the Properties wizard, redirect to the <strong>Security<\/strong> tab. If you observe a statement indicating \u201c<strong>You must have Read permissions to view the properties of this object<\/strong>\u201d, it shows that your account allows only a no. of limited individuals to open this file. Next, tap the\u00a0 Advanced button available at the bottom of the page.<\/li>\n<li>Thirdly, in the following window tap the \u201cContinue\u201d button with the administrator logo right beside it. Next, in the permissions wizard, hit \u201cAdd\u201d.<\/li>\n<li>After, in the Permission Entry dialogue box, tap the \u201cselect a principal\u201d available at the top of the page.<\/li>\n<li>Now, You might not remember the individual you are supposed to add so, tap on \u201cAdvanced\u201d button at the bottom left of the page.\u00a0<\/li>\n<li>Then, explore the user\/group and tap the same to grant permission according to preference. Hit the \u201cFind New\u201d tab and the recently generated list of all individual will display in the given space.<\/li>\n<li>Next, find the list for \u201cAuthenticated Users\u201d and then mark it. After marking it with a tick, tap Ok.<\/li>\n<li>Now, the user\/group will fill on its own in the object namespace. Hit Ok to continue.<\/li>\n<li>Then, ensure all checkboxes are marked.<\/li>\n<li>In the end, hit Ok and Apply in the permission wizard to confirm changes and close. Now, try accessing the file by double-tapping it. Now, your file should open without hassle.<\/li>\n<\/ol>\n<p>If this method does not sound appropriate. Then, one can eliminate the occurring error \u2018User Does Not have Access Privileges\u2019 by trying out the next solution.<\/p>\n<p><strong>\u00a0Also Read<\/strong>: <a href=\"https:\/\/www.sysinfotools.com\/solve-error\/ms-word-found-unreadable-content.html\">MS Word Found an Unreadable Content Error<\/a><\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_App_Permission_Setting\"><\/span>Method 2: App Permission Setting\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It is likewise possible that the word file you are trying to access has all its permissions denied under the security section. This typically happens when you move documents in bulk from one location to another.<\/p>\n<ol>\n<li>First, go to the <strong>Properties<\/strong> window and then move to the <strong>Security<\/strong> tab.<\/li>\n<li>Secondly, if all the users are marked with the right tick then it indicates the<strong> access is denied for the groups<\/strong>.<\/li>\n<li>Thirdly, tap the <strong>\u201cEdit\u201d <\/strong>button to modify the permissions.<\/li>\n<li>Then, in the permissions wizard, tap the <strong>\u201cAllow\u201d<\/strong> button mentioned under <strong>Full Control<\/strong> section.<\/li>\n<li>Now, all the Denied permissions will automatically turn on. Tap the Apply button to confirm changes and close the window.<\/li>\n<li>In the end, try accessing the same doc. File again. One may even need to restart the PC..<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_3_Remove_Identifying_Information_from_Word_Document\"><\/span>Method 3: Remove Identifying Information from Word Document\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Word naturally stores personal data in the file information section such as date modified, authors name, etc. There are many scenarios, where eliminating this information solved the issue that permits access to the file.<\/p>\n<ol>\n<li>First, right-tap the MS Word Doc. file and hit the Properties tab.<\/li>\n<li>Secondly, redirect to the Details tab and tap \u201cRemove Properties and Personal Information\u201d alternative.<\/li>\n<li>In the end, verify \u201cCreate a copy with all possible properties removed\u201d alternative and then hit the Ok button.<\/li>\n<\/ol>\n<p>This will automatically create a replica in the existing system directory with all the attributes deleted. One can also pick all the files together and perform this by hitting properties and redirecting to the Details tab.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_4_Verifying_Windows_10_AntiVirus_Exclusions\"><\/span>Method 4: Verifying Windows 10 AntiVirus Exclusions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Several Anti-Virus programs include a property where they can automatically make sure that folders are encrypted (for example, my doc. files) and can create a situation similar to the one you are facing. Verify your antivirus settings and go through the secured list. To ensure that the document you are trying to access must not be under this protected folder.<\/p>\n<p>Try the next solution to resolve word error \u2018user does not have access privileges. If the above method doesn\u2019t provide the desired outcome.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_5_Move_my_Documents_to_Another_Drive_Windows_10\"><\/span>Method 5: Move my Documents to Another Drive Windows 10\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One can also try replicating all the current documents to another hard drive altogether and confirm if the issue still exists. In many situations, the document cannot be accessed if available on a hard drive\/SSD. But, the same document can be accessed if shifted to another PC or external storage media.<\/p>\n<ol>\n<li>First, launch the external\/hard drive and handily choose all the files you wish to replicate to the desired location.<\/li>\n<li>Secondly, right-tap and hit the Copy option.\u00a0<\/li>\n<li>Finally, explore the desired location in your local PC\u00a0 and in that location generate a new folder and affix all the replicated content.<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_6_Replacing_%E2%80%9CInherit_permissions_from_parent_Folder_%E2%80%9D_Option\"><\/span>Method 6: Replacing \u201cInherit permissions from parent Folder \u201d Option<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Inherit from parent entries is an alternative given on Microsoft which is readily activated from the beginning. It makes it easier for the user to work cooperatively with MS Word. However, we can try eliminating it and verify whether it still generates this error.<\/p>\n<ol>\n<li>First, right-tap on the Word Doc and tap <strong>Properties<\/strong>.<\/li>\n<li>Secondly, hit the Security tab and then tap on the \u201cAdvanced\u201d option mentioned at the bottom of the page.<\/li>\n<li>Thirdly, in the bottom of your display, tap the \u201cDisable inheritance\u201d tab.<\/li>\n<li>In the end, hit the Apply to confirm the changes and then exit the wizard. Now, reopen the file.\u00a0<\/li>\n<\/ol>\n<p>One can try using a professional approach to resolve the above methods if somehow your Word document files are severely corrupted. Also, one can follow all the methods to <a href=\"https:\/\/www.sysinfotools.com\/blog\/recover-unsaved-word-documents\/\"><strong>repair corrupt MS Word documents<\/strong><\/a> of Microsoft Office.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_7_Using_a_Commercial_Tool\"><\/span>Method 7: Using a Commercial Tool<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Various possibilities cause this error. Although, the above approach can provide the user with a desired only if the protocols are followed stepwise. Remember, the protocols of solutions contain technical language that might confuse the user to a certain limit. One can take the assistance of a professional to apply the methods correctly. Even after applying the methods, if the document file generates the error. Then, one can try using <strong>MS Word Recovery Software <\/strong>to reduce the level of inconsistency from the word file.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summing_It_Up\"><\/span>Summing It Up<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The above article acknowledges the confused users regarding the MS Word error \u2018user does not have access privileges. This error can interrupt due to several unknown reasons. But, the only known ways you can resolve this inconsistency are mentioned above. Choose your method appropriately as these can also result in data loss and may interrupt the file data integrity.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9651&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Solved - Word Cannot Open the Document: User Does Not have Access Privileges&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Summary:- Are you unable to open your Word document and constantly receiving an error message? Is the error message: &lsquo;User<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":9655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-9651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-office"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Word Cannot Open the Document: User Does Not have Access Privileges<\/title>\n<meta name=\"description\" content=\"Explore the best solutions to solve MS Word error i.e. &quot;Word Cannot Open the Document: User Does Not Have Access Privileges&quot;,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Word Cannot Open the Document: User Does Not have Access Privileges\" \/>\n<meta property=\"og:description\" content=\"Explore the best solutions to solve MS Word error i.e. &quot;Word Cannot Open the Document: User Does Not Have Access Privileges&quot;,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/\" \/>\n<meta property=\"og:site_name\" content=\"SysinfoTools Tech Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sysinfotools\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-10T11:37:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-30T12:32:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sysinfotools.com\/blog\/wp-content\/uploads\/2020\/11\/word.png\" \/>\n\t<meta property=\"og:image:width\" content=\"698\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Simran Bhatia\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Simran Bhatia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sysinfotools.com\/blog\/solved-word-user-does-not-have-access-privileges\/\"},\"author\":{\"name\":\"Simran Bhatia\",\"@id\":\"https:\/\/www.sysinfotools.com\/blog\/#\/schema\/person\/0bc86a610ba204e43dcf67ac0c4f422a\"},\"headline\":\"Solved &#8211; 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