{"id":9009,"date":"2020-02-19T11:38:47","date_gmt":"2020-02-19T11:38:47","guid":{"rendered":"https:\/\/www.sysinfotools.com\/blog\/?p=9009"},"modified":"2025-12-24T12:20:37","modified_gmt":"2025-12-24T12:20:37","slug":"fix-not-receiving-emails-on-outlook","status":"publish","type":"post","link":"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/","title":{"rendered":"How to Fix Not Receiving Emails on Outlook Problem"},"content":{"rendered":"<div class=\"block_sum\"><strong>Summary:-<\/strong> Is your Microsoft application not supportive anymore? Are you not receiving emails on Outlook? If you are tired of waiting for your crucial Outlook emails. Or have to switch to another email client for business communications, then we have a perfect and reliable solution here. The blog specifies the reasons why you cannot receive mail in Outlook and effective solutions to fix it. Additionally, it explains a professional <a href=\"https:\/\/www.sysinfotools.com\/recovery\/pst-recovery.php\"><strong>PST File Recovery<\/strong><\/a> Tool to handle the inaccessible Outlook PST files.\n<p class=\"blog-btn\"><a class=\"sum-d-btn\" href=\"https:\/\/www.sysinfotools.com\/demo-version\/SysInfoTools-PST-recovery.exe\"><i class=\"icon-windows\"><\/i> Download<\/a> <a class=\"sum-b-btn\" href=\"https:\/\/www.sysinfotools.com\/buynow\/pst-recovery.php\"><i class=\"icon icon-basket\"><\/i> Buy Now<\/a><\/p>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#Why_Outlook_Mail_is_Not_Receiving_Emails\" >Why Outlook Mail is Not Receiving Emails?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#How_to_Fix_Not_Receiving_Emails_on_Outlook_Problem\" >How to Fix Not Receiving Emails on Outlook Problem?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#Manually_Resolve_Not_Getting_Mail_in_Outlook_Issue\" >Manually Resolve Not Getting Mail in Outlook Issue<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#Other_Manual_Methods_to_Fix_Not_Receiving_Emails_on_Outlook_Problem\" >Other Manual Methods to Fix Not Receiving Emails on Outlook Problem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#Automated_Tool_to_Fix_Not_Receiving_Emails_on_Outlook_Issue_Due_to_Corrupted_Outlook_PST_Files\" >Automated Tool to Fix Not Receiving Emails on Outlook Issue Due to Corrupted Outlook PST Files<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Outlook_Mail_is_Not_Receiving_Emails\"><\/span>Why Outlook Mail is Not Receiving Emails?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If your Outlook email not receiving emails, it is probably due to any of the below-mentioned causes.<\/p>\n<ul>\n<li>Issues with internet connectivity or Outlook\u2019s exchange server being down<\/li>\n<li>Antivirus issues or Firewalls blocking the emails<\/li>\n<li>Emails moved to spam or junk folder<\/li>\n<li>Incorrect login credentials or wrong configuration<\/li>\n<li>Email is not synced with MS Outlook<\/li>\n<li>Malware or online threats have corrupted your Outlook data<\/li>\n<\/ul>\n<p>Now, all you need to do is find the right fixes. Let\u2019s get started to know the solutions.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Fix_Not_Receiving_Emails_on_Outlook_Problem\"><\/span>How to Fix Not Receiving Emails on Outlook Problem?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The following section provides some best manual solutions and a professional tool to resolve the issue. Explore the complete procedures in detail to get access to your Outlook emails.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Manually_Resolve_Not_Getting_Mail_in_Outlook_Issue\"><\/span>Manually Resolve Not Getting Mail in Outlook Issue<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Firstly, ensure that your <strong>internet connection<\/strong> is stable and <strong>Outlook services<\/strong> are running appropriately.<\/li>\n<li>Next, check your <strong>Junk<\/strong>\/<strong>Spam folder<\/strong> in <strong>Outlook<\/strong> by:\n<ul>\n<li>Open the <strong>Junk Email<\/strong> section in <strong>Outlook<\/strong>.<\/li>\n<li>Locate your emails and right-click to <strong>mark them as not junk<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>Further, check if your <strong>Inbox storage<\/strong> is full. Clear it out by:\n<ul>\n<li><strong>Deleting emails<\/strong> from the<strong> Junk<\/strong> and <strong>Deleted Items<\/strong> folder<\/li>\n<li>Reducing the size for <strong>Oversized OST\/PST<\/strong> files<\/li>\n<li><strong>Archiving <\/strong>old emails<\/li>\n<\/ul>\n<\/li>\n<li><strong>Clear Outlook Cache<\/strong> files by:\n<ul>\n<li>In the <strong>Run<\/strong> window, input <strong>%localappdata%\\Microsoft\\Outlook<\/strong> and click <strong>OK<\/strong>.<\/li>\n<li>The <strong>RoamCache<\/strong> folder opens. <strong>Delete<\/strong> irrelevant<strong> cache files<\/strong> and then, <strong>restart Outlook<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>Outlook Mail not Loading: Enable <strong>Automatic Inbox Refresh<\/strong> Option:\n<ul>\n<li>In Outlook, click the <strong>Send\/Receive<\/strong> tab and expand the<strong> Send\/Receive<\/strong> <strong>Groups <\/strong>option.<\/li>\n<li>Afterward, click <strong>Define Send\/Receive Groups<\/strong>.<\/li>\n<li>In the open dialog box, check <strong>Schedule an automatic send\/receive every _ minutes<\/strong>. Tap <strong>Close<\/strong> to save.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Other_Manual_Methods_to_Fix_Not_Receiving_Emails_on_Outlook_Problem\"><\/span>Other Manual Methods to Fix Not Receiving Emails on Outlook Problem<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Check <strong>Microsoft Outlook server settings<\/strong> with these steps:<\/p>\n<ul>\n<li>In <strong>Outlook<\/strong>, expand<strong> Account Settings <\/strong>under the <strong>File<\/strong> tab.<\/li>\n<li>Then, choose <strong>Account Settings<\/strong> and select your <strong>email account<\/strong>. Press <strong>Repair<\/strong>.<\/li>\n<li>In the repair window, pick <strong>Manual setup or additional server types<\/strong>.<\/li>\n<li>Click <strong>Next<\/strong> and check your server settings. Ensure your <strong>username, ID, POP\/IMAP<\/strong> and <strong>SMTP<\/strong> settings are correct.<\/li>\n<li>Furthermore, press <strong>Next<\/strong> to continue, and lastly, click <strong>Finish<\/strong>.<\/li>\n<\/ul>\n<p>Try other basic ways such as:<\/p>\n<ol>\n<li>Managing <strong>Rules and Alerts<\/strong> and resetting<strong> Inbox filters.<\/strong><\/li>\n<li>Launching <strong>Outlook in Safe Mode<\/strong> and then <strong>Disabling Add-ins.<\/strong><\/li>\n<li>Disabling <strong>Antivirus <\/strong>and<strong> Firewall <\/strong>and creating a <strong>New Outlook Profile.<\/strong><\/li>\n<\/ol>\n<p><strong>Note: <\/strong>Even if these methods don\u2019t help to solve not getting mail in Outlook issue. Then, the only way out is to check your Outlook data files. The files may be corrupted and therefore cannot be sent out or received either. So, in such a scenario, choosing an expert-recommended solution is best.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automated_Tool_to_Fix_Not_Receiving_Emails_on_Outlook_Issue_Due_to_Corrupted_Outlook_PST_Files\"><\/span>Automated Tool to Fix Not Receiving Emails on Outlook Issue Due to Corrupted Outlook PST Files<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If none of the above manual methods worked, then probably your Outlook Data File (PST) is corrupted. But no worries, because it can be easily repaired with the <strong>SysInfo PST File Recovery Tool<\/strong>. This comprehensive utility is specifically designed to handle PST files that are damaged, corrupted, or inaccessible. You can easily <a href=\"https:\/\/www.sysinfotools.com\/blog\/increase-outlook-mailbox-size\/\"><strong>increase Outlook mailbox size<\/strong><\/a>. In addition, its user-friendly interface and interactive GUI are suitable for all tech and non-tech users. Moreover, with this versatile software, you can easily recover multiple PST files at once without any size limitations. Furthermore, it has exclusive features like:<\/p>\n<ul>\n<li>Saves recovered files in <strong>PST, DBX, MBOX, MSG<\/strong>, and <strong>EML<\/strong> file formats.<\/li>\n<li>Standard and Advanced mode of recovery based on corruption.<\/li>\n<li>Helps <a href=\"https:\/\/www.sysinfotools.com\/blog\/solving-outlook-email-problems\/\"><strong>Outlook Solving Outlook Email Problems with Log Records<\/strong><\/a> Display<\/li>\n<li>Option to preview data and apply filters on the resultant recovered file.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Steps to Fix Not Receiving Emails on Outlook Cause of Corrupted PSTs<\/h4>\n<ol>\n<li>Install and Launch the <strong>PST File Recovery Tool<\/strong> on your PC.<\/li>\n<li>Click<strong> Open.<\/strong> Upload the <strong>PST<\/strong> file and select <strong>recovery mode<\/strong>. Hit <strong>OK<\/strong>.<\/li>\n<li>Further, <strong>preview<\/strong> the files\/folders, select to retrieve, and click <strong>Save<\/strong>.<\/li>\n<li>Click <strong>(&#8230;)<\/strong> to add the location to save the recovered output file. Tap <strong>Ok<\/strong>.<\/li>\n<li>Subsequently, select the <strong>format<\/strong> and the additional filters to apply.<\/li>\n<li>At last, press <strong>OK<\/strong> to access your Outlook emails without corruption.<\/li>\n<\/ol>\n<p><strong>Explore More: <a href=\"https:\/\/www.sysinfotools.com\/blog\/save-outlook-email-as-msg\/\">Save Outlook Email as MSG<\/a><\/strong><\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To sum up, firstly, identifying the root cause is the main step. It gives an idea of why you are not receiving emails on Outlook. Once the root cause is identified, just follow the right techniques and use the right tools to fix the issue easily. You can follow the manual ways stated above in the blog and to handle Outlook corruption, use a professional tool. It is the optimum choice to save you time and hassle.<\/p>\n<p><strong>Read More:<\/strong> <a href=\"https:\/\/www.sysinfotools.com\/blog\/cant-import-pst-file-into-outlook-issue\/\">Fix Can\u2019t Import PST File into Outlook<\/a><\/p>\n<h4 class=\"faq_heading\">Frequently Asked Questions<\/h4>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1731994279412\"><strong class=\"schema-faq-question\"><strong>Q. What should I do if my Outlook is not receiving emails?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Ans- <\/strong>If your Outlook mail not loading, then follow the given steps:<br\/>1. Check Internet connection and Outlook server settings<br\/>2. Clear Cache Files and Enable the automatic mail refresh feature<br\/>3. Clear extra storage and reset filters for your mailbox<br\/>4. Create a new profile and disable add-ins, antivirus, and firewalls<br\/>Lastly, recover corrupted PST with the PST File Recovery Tool.<\/p> <\/div> <\/div>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9009&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;How to Fix Not Receiving Emails on Outlook Problem&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Summary:- Is your Microsoft application not supportive anymore? Are you not receiving emails on Outlook? If you are tired of<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-not-receiving-emails-on-outlook\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":16695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1588],"tags":[],"class_list":["post-9009","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ms-outlook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix Not Receiving Emails on Outlook Problem<\/title>\n<meta name=\"description\" content=\"Explore the best solution to fix not receiving emails on Outlook error and get the effective methods to solve Outlook mail not loading issue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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