{"id":7315,"date":"2019-08-08T10:12:38","date_gmt":"2019-08-08T10:12:38","guid":{"rendered":"https:\/\/www.sysinfotools.com\/blog\/?p=7315"},"modified":"2025-12-05T09:12:56","modified_gmt":"2025-12-05T09:12:56","slug":"fix-outlook-mac-keeps-asking-for-credentials","status":"publish","type":"post","link":"https:\/\/www.sysinfotools.com\/blog\/fix-outlook-mac-keeps-asking-for-credentials\/","title":{"rendered":"Resolved: Outlook Mac Keeps Asking for Credentials"},"content":{"rendered":"<div class=\"block_sum\">\n<p><strong>Summary:<\/strong> Many times Mac Outlook users enter the credentials while connecting with Office 365. But it stops the authentication process and keeps asking for the password repeatedly. This issue occurs in Mac Outlook because of corruption in the Keychain Access program. Are you looking for a solution to fix Outlook Mac keeps asking for credentials. If yes, then your search ends here. This blog explains some effective methods and an <a href=\"https:\/\/www.sysinfotools.com\/olm-converter.php\"><strong>OLM Converter<\/strong><\/a> Tool to resolve this issue.<\/p>\n<div class=\"blog-btn\">\n<ul id=\"db-btn-container\" class=\"nav nav-tabs mt-4\" role=\"tablist\">\n<li class=\"nav-item\"><a id=\"windows-tab\" class=\"nav-link active\" role=\"tab\" href=\"#windows\" data-toggle=\"tab\" aria-controls=\"windows\" aria-selected=\"true\"><i class=\"icon-windows\"><\/i> Windows<\/a><\/li>\n<li class=\"nav-item\"><a id=\"mac-tab\" class=\"nav-link\" role=\"tab\" href=\"#mac\" data-toggle=\"tab\" aria-controls=\"mac\" aria-selected=\"false\"><i class=\"icon-apple\"><\/i> Mac<\/a><\/li>\n<\/ul>\n<div id=\"db-btn-containerContent\" class=\"tab-content my-2\">\n<div id=\"windows\" class=\"tab-pane fade active show\" role=\"tabpanel\" aria-labelledby=\"windows-tab\"><a class=\"sum-d-btn\" href=\"https:\/\/www.sysinfotools.com\/demo-version\/Sysinfo-Olm-Converter-Win.exe\"><i class=\"icon-windows\"><\/i> Download<\/a> <a class=\"sum-b-btn\" href=\"https:\/\/www.sysinfotools.com\/buynow\/olm-converter.php\" target=\"_blank\" rel=\"noopener\"><i class=\"icon icon-basket\"><\/i> Buy Now<\/a><\/div>\n<div id=\"mac\" class=\"tab-pane fade\" role=\"tabpanel\" aria-labelledby=\"mac-tab\"><a class=\"sum-d-btn\" href=\"https:\/\/www.sysinfotools.com\/demo-version\/Sysinfo-Olm-To-Pst-Converter_mac-demo.dmg\"><i class=\"icon-apple\"><\/i> Download<\/a> <a class=\"sum-b-btn\" href=\"https:\/\/www.sysinfotools.com\/buynow\/mac-olm-converter.php\" target=\"_blank\" rel=\"noopener\"><i class=\"icon icon-basket\"><\/i> Buy Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-outlook-mac-keeps-asking-for-credentials\/#Why_Does_Outlook_20162019_Asks_for_Password\" >Why Does Outlook 2016\/2019 Asks for Password<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-outlook-mac-keeps-asking-for-credentials\/#Fix_Outlook_2016_For_Mac_Keeps_Asking_Password_of_Office_365_Account\" >Fix Outlook 2016 For Mac Keeps Asking Password of Office 365 Account<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Does_Outlook_20162019_Asks_for_Password\"><\/span>Why Does Outlook 2016\/2019 Asks for Password<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It is evident from above that the reason behind this situation is Keychain Access password. Keychain Access is an inbuilt feature of macOS that store and saves all the Mac-based applications.<\/p>\n<p>Due to unexpected reasons, Keychain Access can be easily damaged or corrupted and it will disturb the Mac users in several ways. Similarly, in Mac Outlook, multiple duplicate tokens will generate in Keychain. It will lead to a complex situation and confuse with the authentic credentials. As a result, it forgets the original password and keeps asking for it. That\u2019s why Outlook 2016\/2019 Mac keeps asking for a password. Why Outlook Mac Keeps Asking for Credentials<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fix_Outlook_2016_For_Mac_Keeps_Asking_Password_of_Office_365_Account\"><\/span>Fix Outlook 2016 For Mac Keeps Asking Password of Office 365 Account<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To troubleshoot this problem, you need to delete any cached passwords for your account, and also delete any authentication tokens from the keychain. To do this, follow the steps given below:<\/p>\n<ol>\n<li>First of all, you need to quit Outlook and all other Office applications.<\/li>\n<li>Now, start <strong>Keychain Access <\/strong>by using one of the following methods:\n<ol>\n<li>Click on the <strong>Finder<\/strong> application, click <strong>Utilities<\/strong> on the <strong>Go<\/strong> menu, and then double-click <strong>Keychain Access<\/strong>.<\/li>\n<li>Under <strong>Spotlight Search<\/strong>, type <strong>Keychain Access<\/strong>, and then double-click <strong>Keychain Access<\/strong> in the search results.<\/li>\n<\/ol>\n<\/li>\n<li>In Keychain Access, enter <strong>Exchange <\/strong>in the search field.<\/li>\n<li>Under the search result, select each item to view the <strong>Account<\/strong> that&#8217;s listed at the top, and then click Delete. You have to repeat this step to delete all items for your Exchange account.<\/li>\n<li>Inside the search field, enter <strong>adal<\/strong>.<\/li>\n<li>Then, select all items whose type is <strong>MicrosoftOffice15_2_Data: ADAL:&lt;GUID&gt;<\/strong>, and then click on the Delete button.<\/li>\n<li>Under the search field, type <strong>office<\/strong>.<\/li>\n<li>After that, select the items that are named <strong>Microsoft Office Identities Cache 2<\/strong> and <strong>Microsoft Office Identities Settings 2<\/strong>, and then click Delete.<\/li>\n<li>Now, <strong>Quit<\/strong> Keychain Access.<\/li>\n<\/ol>\n<p>If you are not comfortable using Mac Outlook then you can <a href=\"https:\/\/www.sysinfotools.com\/blog\/convert-olm-to-pst\/\">Convert Outlook OLM files to Outlook PST <\/a>in order to access emails on Windows.<\/p>\n<h4 class=\"wp-block-heading\">Conclusion<\/h4>\n<p>As of now, you must be aware of the fact that Keychain Access is one of the dynamic features of mac OS. By using this, there is no need to remember each and every password. But due to the generation of some duplicate tokens in Key chain, Outlook Mac keeps asking for credentials. Hence, in this article, I have provided a method to resolve this issue. Hope it helps.<\/p>\n<p><strong>Read More:<\/strong> <a href=\"https:\/\/www.sysinfotools.com\/blog\/export-outlook-mac-to-pst\/\">Export Outlook Mac to PST<\/a><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;7315&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Resolved: Outlook Mac Keeps Asking for Credentials&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Summary: Many times Mac Outlook users enter the credentials while connecting with Office 365. But it stops the authentication process<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.sysinfotools.com\/blog\/fix-outlook-mac-keeps-asking-for-credentials\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":7318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[528],"tags":[],"class_list":["post-7315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mail-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resolved: Outlook Mac Keeps Asking for Credentials<\/title>\n<meta name=\"description\" content=\"When Outlook Mac Keeps Asking for Credentials then you must try some of the technique which I am going to share in this article.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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