Common Windows Live Mail Errors & Solutions – Updated 2024

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  • Published on
    November 19th, 2019
  • Updated on
    December 28, 2023
  • Read Time
    9 minutes
Summary:- Windows Live Mail was a discontinued email client developed by Microsoft. With changes in Microsoft’s strategy towards email and communication services, it has evolved as a built-in Mail app on Windows 10. After the discontinuation of the Windows Live brand, users face various glitches and compatibility issues with this email client. Therefore, in this blog, we will discuss some of the common errors and the respective solutions. Besides, if you want to switch email clients for better compatibility, you may need to know about EML File Converter.

Windows Live Mail, the successor to Outlook Express, was designed to work with Windows 7 and Windows Server 2008. But it worked perfectly with Windows 8 and Windows 10 also. Therefore, despite Microsoft discontinuing support of WLM, many users continue to use it. However, you should be aware that, in case of any errors, you cannot contact the Microsoft support team.

List of Common Errors in Windows Live Mail

While working with WLM, you may encounter many types of errors such as Error 3219 (0x8DE00005), Authentication Error 0x800CCC0B, and others. Listed below are some of the common errors faced by users:

Errors Codes Description
Error 3219 (0x8DE00005) Connection Failure with Outlook or MSN Servers
0x800CCC0B Server or mail drop is busy
0x8007007A While Sending Emails
0x8000E Failure of connection to the Server
0x800ccc0f Server Connection Terminated
0x800CCC00 Authentication did not load
0x800CCC01 Invalid certificate content
0x800CCC02 Invalid certificate date
0x800CCC03 User already connected
0x800CCC05 Not connected to Server
0x800CCC0A Message download incomplete
0x800CCC0D Cannot locate Server
0x800CCC0E Cannot connect to Server
0x800CCC0F Connection closed
0x800CCC10 Address not known on server
0x800CCC11 Mailing list not known on Server
0x800CCC12 Unable to send Winsock request
0x800CCC13 Unable to read Winsock reply
0x800CCC14 Unable to initialize Winsock
0x800CCC15 Unable to open Windows Socket
0x800CCC16 User account not recognized
0x800CCC17 User canceled operation
0x800CCC18 Failed Logon attempt
0x800CCC1A Fail to connect by using SSL
0x800CCC79 Relay not permitted

Moving forward, we will discuss some of the major errors that we frequently receive questions about. Each error is different from the other in some way and so does the solutions to fix them.

Error 3219 (0x8DE00005)

Query:

“Whenever I’m trying to access my Outlook email, Windows Live Mail encounters Error 3219 (0x8DE00005). The error seems related to server connectivity, and the error description mentioned server updates as a possible cause. How can I fix this error and get my Windows Live Mail to sync with my email account properly?”

Error 3219 (0x8DE00005) is caused due to server connectivity. It indicates failure in establishing a connection with the Outlook or MSN server, thus, preventing users from retrieving emails. The main cause of this error is a sudden server update. Consequently, the Mail and Calendar apps are unable to continue syncing with your email account. Therefore, here is the solution to fix this Server synchronization error.

Solution

The best way to fix Windows Live Mail Error 3219 (0x8de00005) is to re-configure your mail account with IMAP or POP. Follow the steps below:

  • Run Windows Live Mail and open the Accounts Tab.
  • Find + sign and click with @ Sign.
  • Provide account credentials with the correct password and user name.
  • Select the ‘Manually Configure Server Settings’ option.
  • Incoming Server Information: Select IMAP as the Server Type, and enter the server address and server port number 993. Check ‘Secure connection requires SSL.’

Outgoing Server Information: Provide the Outgoing server address, and port number 587. Select ‘Secure connection requires SSL’ and ‘Requires authentication’.

  • Lastly, click Next and it’s done.

Your account has been successfully configured and will appear in the left pane of WLM.

Authentication Error 0x800CCC0B

User Query-

I am not able to send emails through Windows Live Mail on Windows 10. Although I can send emails from my Gmail account, when using Windows Live Mail, I encounter error 0x800CCC0B. Can you guide me to the cause of this error and provide any solutions to fix it?

The error code 0x800CCC0B is an occasional authentication error when sending and receiving emails through Windows Live Mail. This indicates that the email service provider requires separate authentication for incoming and outgoing emails. Many email clients do not require authentication for outgoing mail. However, this error in WLM prevents users from sending and receiving emails.

Solution

Well, to send and receive emails freely, it is important to enable authentication rights. Additionally, Windows Live Mail gives you the option to turn on authentication for each account. To enable authentication, follow the steps below:

  1. Firstly, open the Windows Live Mail.
  2. Click on the Accounts option.
  3. Then, select the email account causing the error. Click on Properties.
  4. The ‘Properties’ window opens. Open the Server tab and go to the Outgoing Mail Server section.
  5. Check the ‘My Server Requires Authentication’ checkbox.
  6. Click on the OK button.

This way you will provide authentication to both incoming and outgoing mail. Hopefully, you will not encounter this message again.

Error 0x8007007A While Sending Emails

Again, error 0x8007007A occurs specifically when sending emails. This error occurs when a user tries to send any type of media attachment from OneDrive. You can attach media attachments using SkyDrive but not OneDrive. Although sharing media files from OneDrive is easy and free, whenever you share the same file through WLM, it will show an error.

Solution

To fix this error, follow the instructions as mentioned:

  1. Remove the message that shows an error. Try again to send a new message.
  2. Delete your Windows Live Mail account and reconfigure it.
  3. Try to send an image/photo or any other media as an attached file.
  4. De-select the ‘Create photo email from photo attached file’ option.

Windows Live Mail Not Working in Windows 10

After Microsoft withdrew its support from Windows 7, users began to move to Windows 10. As mentioned earlier, WLM was compatible with Windows 7, 8, and 10. However, users faced difficulties operating and accessing Windows Live Mail accounts on the newly updated PC. This error occurs due to incorrect values in the registry files or faulty installation. Most importantly, Microsoft was not in favor of letting users use Windows Live Mail. Instead, they recommended their users migrate Windows Live Mail to Outlook. Thus, Windows 10 was developed as per the future requirements.

Solution

Here is an effective solution to resolve the ‘Windows Live Mail Not Working in Windows 10’ error. Do as directed below in the steps:

  1. Open Windows Live Mail as an Administrator in compatibility mode.
  2. Next, re-configure your Windows Live Mail account.
  3. Create a new WLM account and remove the older one.
  4. You need to re-install the Windows Essentials 2012 on your Windows 10.

Now, you can open and run Windows Live Mail without any error on Windows 10.

Error 0x8000E Failure of Connection to the Server

Error 0x8000E in Windows Live Mail typically indicates a failure to establish a connection with the email server. This error prevents users from sending or receiving emails. Server issues, incorrect account settings, or problems with the network connection can be reasons for the error 0x8000E. Here are the different causes of this error and their respective solutions:

Incorrect Date/Time Settings

One of the reasons might be the incorrect configuration of the date and time. To fix this error, you need to update the current time and date settings.

Registration of DLL Security Certificates

You might have missed the registration of DLL security required by WLM. So, register DLL security using the Command Prompt and enter command type ‘regsvr’.

Firewall Interference

Sometimes, Firewalls and Antivirus or their updates stop legitimate apps from running. Thus, adjust the Firewall settings to ensure the smooth operation of WLM.

Faulty Entries in the Host File

Incorrect entries in the host file, such as an erroneous server address, can hinder the email communication of Windows Live Mail (WLM).

Solution

Follow the steps to resolve the error 0x8000E due to wrong entries in the host file:

  1. Open Run and type ‘%windir%\system32\drivers\etc’.
  2. Locate the folder containing the host file.
  3. Delete outdated email server data.
  4. Insert the new host file.
  5. Save the changes.
  6. Sign in to Windows Live Mail (WLM).

Error 0x800ccc0f Windows Live Mail

User Query-

“When sending/receiving email through Windows Live Mail, I am seeing a pop-up showing error 0x800CCC0F. My server connection is being terminated unexpectedly. I would like my email to work properly again. Can you help me troubleshoot and fix this error as soon as possible? How can I resolve this issue?”

Error 0x800ccc0f is a connectivity issue between the email client and the email server. This happens due to various reasons like incorrect POP settings, bugs in Windows Live Mail, blockage in firewall or antivirus programs, etc. Generally, this error is caused by third-party programs, which are a threat to system security and important data. Moreover, it slows down the programs and system. Therefore, to fix this error, the user needs to repair and re-install WLM essentials.

Solution

  1. Press the Window key+R. Type appwiz.cpl.
  2. In the Program and Features window, find Windows Live Mail.
  3. Right-click on it and click on Uninstall/Change.
  4. Then, opt for the Repair option.
  5. Once, the process is complete, you need to reboot the system.

Hence, this was how you could resolve different errors in Windows Live Mail. However, if you are not able to fix these errors, you can migrate Windows Live Mail to Office 365. Wondering how to do so? Using a proficient EML to PST Converter.

Professional Tool to Migrate Windows Live Mail to Office 365

With Windows Live Mail no longer supported by Microsoft, many users are considering migrating to Office 365. However, without proper tools, this transition poses challenges. Therefore, we recommend using the SysInfo EML Converter Tool, which can batch-convert EML files to PST format. Further, you can easily import PST files into Outlook. This is the best online utility to convert any number of EML files to PST as well as other file formats without hassle.

Additionally, it facilitates direct migration of EML files to Gmail, Office 365, IMAP, and other email clients. The tool is equipped with special features to support smooth and quick migration. If you are a new user, you can download the demo version of the tool to evaluate how the tool works.

Conclusion

There are still many users of Windows Live Mail who are struggling with its frequent errors. Therefore, this blog guides you to the solutions to deal with some of the common Windows Live Mail errors and solutions. Additionally, if you want to migrate from WLM to any email client, the professional tool is a reliable and secure way.

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